Mobile Insurance Complete covers your mobile against damage and breakdown — both for the mobile itself, and for accessories worth up to £300. Plus 24/7 Expert Support for all your technical queries. Our "Complete" policy also covers against theft and loss!
| What's covered | Mobile Lite | Mobile Complete |
|---|---|---|
| Accidental & liquid damage | ||
| Breakdown (outside warranty) | ||
| Theft | ||
| Loss | ||
| Accessories up to £300 | ||
| Worldwide cover | ||
| Next working day replacement | ||
| 24/7 Expert Support |
Making a claim
Whether it's damage, breakdown, theft or loss, Currys will support you throughout the whole claims process. Simply bring your mobile to a Currys store (for damage & breakdown claims), go online, or give us a call.
We'll get you back up and running fast
- We aim to deliver a replacement the next working day, following acceptance of your claim and payment of the excess before 5pm.
- Choose delivery to a Currys store, your home, or an alternative address — whatever suits you.
- For home delivery on damage & breakdown claims, we'll collect your original mobile when we deliver the replacement — just be ready to exchange it and follow any courier instructions.
- If your mobile is lost or stolen (Mobile Complete only), replacement products can only be sent to a UK address — and you'll need a crime reference number for theft claims.
Currys Mobile Insurance policies are underwritten by Chubb European Group SE (UK Branch) and arranged and administered by Currys Retail Limited. Key exclusions: cosmetic damage that doesn't affect how the mobile works, and unauthorised network charges are not covered under either policy. Mobile Lite does not cover theft or loss. Excess applies on each successful claim (no excess on breakdown). Accessories covered on a claim must be purchased from Currys or Carphone Warehouse. Working days are Monday to Friday, excluding bank holidays. Full Policy Terms and Conditions apply.