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Enter the iPad unlock code to continue
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⌫
✕
Spread The Cost with Currys FlexPay!
Scan the code below to check your eligibility!
QR code for flexible credit options
📅 Spread the cost over 12, 24 or 36 months
✅ Or take advantage of Buy Now, Pay Later — pay no interest
Links
Quick Links
Guided Journey
Objectives
Use Store Mode to find BestFor products where possible.
Plant credit.
Find out who provides their broadband.
Actions
1
Just out of curiosity, what made you go for that particular one?
2
Is it for yourself or someone else?
3
Have you / they used something like this before? If not, what have they used?
4
How long have you been looking to buy/replace?
5
Do you want to see if you're eligible for our interest free pay later option? It frees up your cash today.
Objectives
Use Store Mode to find BestFor products where possible.
Plant credit.
Find out who provides their broadband.
Actions
1
Is this for yourself or someone else?
2
Have you looked at any so far, any grabbing your attention?
3
How long have you been looking to buy/replace?
4
Do you want to see if you're eligible for our interest free pay later option? It frees up your cash today.
🔧
Care & Repair
C&R will show in this journey.
🔄
Instant Replacement
Instant replace will show in this journey.
📲
Mobile Phone
Contract, SIM Free & BNPL Options along with Insurance.
🚫
No policy available
Skip the policy pitch if no suitable option is available.
Useful Links
Show the customer
Care & Repair benefits — opens in a new tab
Objectives
Actions
1
Currys can help if your new item goes sideways.
2
If we can’t repair within 7 days you can ask for a new one. Additionally, if we have to repair more than twice you can also ask for a new one. 
3
For white goods it also includes a yearly valet service. 
4
For Tablets and Laptops it also includes 24/7 phone support. 
5
It includes cover for batteries too.
6
You can also transfer it to someone else, if you decide to gift it on later. 
7
It's called Currys Care & Repair and if it's something you wanted to do there's a few ways we offer it...
Useful Links
Show the customer
Instant Replacement benefits — opens in a new tab
Objectives
What You Could Do or Say...
1
Currys can help if your new one goes sideways
2
Rather than just buying a new one or sending it off for repair, bring it in to us and we'll give you a brand new one.
3
You can claim as many times as you need to within the next three years too.
4
It's called Instant Replacement and if it's something you wanted to do, it's just £X
🚚
Warehouse Delivery
🛍️
Taking Today/OLIS
Objectives
What You Could Do or Say...
1
Let's have a look at delivery options for you.
2
Do you want us to install the new one for you?
3
And do you want us to take the old one away when we deliver the new one?
📱
Small screen device
Phone, tablet, watch or laptop
🫧
White goods
📦
Other
Useful Links
Show the customer
ZAGG On Demand (includes SKU's) — opens in a new tab
Show the customer
Belkin 20W USB Charger — opens in a new tab
Services Barcodes
opens in a new tab
Objectives
What You Could Do or Say...
1
"What sort of protection do you normally put on your screen?" — presume they use protection.
2
ZAGG screen protectors are custom cut for your phone and we fit in-store for free. Lifetime guarantee means if it peels or scratches, we replace and refit it for nothing.
3
Just a quick heads up — EU law means phones, tablets and laptops no longer come with a charger in the box.
4
There's some great value bundles we do on software when you purchase with the new device.
Objectives
What You Could Do or Say...
1
Do you have it on a hard floor? Anti-vibration pads stop it walking and cut the noise.
2
Dryer balls cut drying time and soften clothes without chemicals — worth having.
Objectives
What You Could Do or Say...
1
Don't forget your air fryer liners / HDMI cable / plug / etc.
2
Make sure you complete this with a...
3
What sort of accessories did you have with your last one?
Useful Links
Multiplay Portal
Opens in new tab
Objectives
Loopback to the customers BB provider we discovered in Step 1.
What You Could Do or Say...
1
You mentioned you're with X earlier. What do you get with them?
2
We offer a broadband switching service. Based on what you've just said I think you're missing out / overspending.
3
Really quickly, can I give you some food for thought on what we can offer you?
Objectives
Make a clear BB/TV recommendation and ask for the business.
What You Could Do or Say...
1
I can do all the swap for you, I cancel your old deal with [X], set up the new one and arrange any engineer visits if you need them.
2
Best part is there's no upfront cost either.
3
Would you like to go ahead with it?
Useful Links
CSAT Print Out
Opens in a new tab
Objectives
10 on CSAT.
What You Could Do or Say...
1
Before you go — you'll soon get an email asking about your experience today.
2
The score is solely based on me and my service today, there's option to leave additional comments after the score.
3
If I've looked after you today, a 10 would be really appreciated.
Useful Links
Pinpoint
opens in a new tab
Phone Price Comparison
opens in a new tab
Objectives
Find out which purchase journey the customer is on.
What You Could Do or Say...
1
Did you want to do a comparison for the cheapest purchase method?
2
Were you looking to buy the phone outright, on contract, or on interest free credit?
📦
SIM Free
📅
Pay Monthly
💳
Buy Now Pay Later
Useful Links
Show the customer
Mobile Insurance benefits — opens in a new tab
Objectives
Benefits before the brand — same reveal-last pattern as Care & Repair.
What You Could Do or Say...
1
Currys can help if something went wrong with your phone.
2
We can replace your phone next working day if anything was damaged, or if it's lost or stolen.
3
If you ever needed to claim, you'd come back to me in branch, we process it in store, and next working day you've got a replacement phone — we don't repair, it takes too long.
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It's Currys' own in-house phone protection.
5
There's two polciies, called either Mobile Lite or Mobile Complete.
6
Explain prices.
Done
That's the full process. Great work.